Frequently asked questions
Getting Started
What is PlayMeWhen?
PlayMeWhen is a legacy capsule platform that allows users to securely record and store video messages or digital capsules for scheduled future delivery to loved ones during milestone moments such as weddings, graduations, or after a loved one’s passing.
Who is PlayMeWhen for?
PlayMeWhen is for anyone who wants to leave meaningful digital memories behind-whether you're a parent, spouse, grandparent, friend, or simply someone with a story to tell.
How do I create a capsule?
After creating an account, you can select a capsule type, record or upload your video message, attach supporting documents if needed, and schedule your delivery settings (date-based, event-based, or upon validation).
Capsule Types and Scheduling
What types of capsules can I create?
You can create milestone capsules (e.g., weddings, birthdays), view-any-time capsules, and event-triggered capsules (e.g., delivered after a wedding certificate is validated).
Can I schedule capsules for specific future dates?
PlayMeWhen is for anyone who wants to leave meaningful digital memories behind-whether you're a parent, spouse, grandparent, friend, or simply someone with a story to tell.
What happens if I pass away before the capsule is released?
If you've selected a capsule that requires event confirmation (like a death certificate), the system will validate the submission our verification process before releasing the message. You can also create a fallback date so the capsule is released then.
Security and Privacy
Is my data secure?
Absolutely. We use end-to-end encryption and Microsoft Azure’s secure blob storage to protect your videos, documents, and personal data.
Who can see my capsules?
Only the recipients you designate can access your capsules, and only after the release conditions have been met.
Can I delete a capsule after uploading?
Yes, you can delete unreleased capsules at any time through your dashboard.
What happens to my account if I die?
We offer legacy settings where you can designate a digital executor or guarantor to manage your capsules and ensure their delivery.
Verification and Documentation
What if I need to validate a death or wedding?
For certain capsule types, a document like a death or wedding certificate must be submitted. These are processed via our secure verification system, using OCR and AI to confirm authenticity and are stored after processing.
Who can see my capsules?
Only the recipients you designate can access your capsules, and only after the release conditions have been met.
Can I delete a capsule after uploading?
Yes, you can delete unreleased capsules at any time through your dashboard.
What happens to my account if I die?
We offer legacy settings where you can designate a digital executor or guarantor to manage your capsules and ensure their delivery.
Miscellaneous
Can I edit a capsule after it’s created?
You can edit the video, recipients, or message before it’s released. After release, the capsule becomes read-only for audit and integrity reasons.
What happens if my recipient’s email changes?
You can update your recipient's contact details at any time before your capsule is locked and if they are not linked to an existing capsule that has not been locked.
How do I report a bug or request a feature?
You can reach out to us via email at info@playmewhen.com.
What happens to my account if I die?
We offer legacy settings where you can designate a digital executor or guarantor to manage your capsules and ensure their delivery.
